Help Center
Frequently Asked Questions
Quick answers about enrollment, billing, certificates, access, and support. Copy an anchor link per question to share an exact answer.
How do I enroll? Getting started
Use the Catalog from the header to pick a course, add it to your cart, and complete checkout. You’ll get instant access in your account dashboard.
- Choose a course level: Beginner → Advanced
- Pay by card or supported local methods
- Start learning immediately after payment
- Resume lessons on any device
Do you provide certificates? Certificates
Yes—each course includes a downloadable certificate once you complete all lessons and pass the final quiz (where applicable).
Certificates include your name, course title, completion date, and a unique verification code.
What is the refund policy? Billing
We offer a 14-day refund if you haven’t completed more than 25% of the course content. This keeps the policy fair for learners and instructors.
Tip: If something isn’t working, contact support first—we can often resolve access or device issues instantly without needing a refund.
How long do I have access to a course? Access
Most courses include lifetime access to the content you purchased, including updates. If a course has a limited access window, it will be clearly shown on the course page before checkout.
Can I learn on mobile and desktop? Devices
Yes. Your progress syncs across devices. For the best viewing experience, we recommend a modern browser (Chrome, Safari, Firefox, Edge) updated within the last year.
How do I reach support? Support
You can reach us via email or phone. Typical response time is within 1 business day.
Phone
+1 (415) 928-6073
Still need help?
Send a message and we’ll get back to you. No page navigation required.